Welcome to FLINE!

Tele- communication is key.

FLINE connects people, channels and service standards into one clear customer experience - from the first call to the final follow-up.

FLINE team members

About us

First-class customer service for lasting success.

Through a deep understanding of your company and your customers, we support the continuous optimization of every interaction. Whether you need inbound support, outbound communication, sales assistance or technical care, your customers should feel understood from the first contact.

FLINE is a service and contact center specialized in customer support. With strong industry knowledge and trained teams, we build a reliable partnership around your goals, your processes and the people you serve.

Inside FLINE

People, training and operations - connected in one system.

FLINE combines recruiting, training and an internal operations system to build stronger teams, guide daily work and keep service quality consistent.

01

Recruiting

Find and evaluate the right customer-service talent with clearer criteria.

02

Training

Prepare teams with structured onboarding, scripts and coaching.

03

Operations System

Keep tasks, quality checks, reporting and coordination aligned.

Our Services

Operations that feel calm, clear and human.

FLINE supports customer care, technical support, back-office, live chat and sales communication with structured teams and a human tone at every touchpoint.

Customer Care

Your customer concerns are handled with structure, empathy and reliable reachability.

Technical Support

Clear diagnosis and practical guidance for hardware, software and service issues.

Back-Office

Operational support that keeps your internal processes moving smoothly.

Internet Live-Chat Solutions

Real-time customer guidance without waiting, friction or scripted coldness.

Customer touchpoints

Every channel handled with one clear rhythm.

Calls, e-mails, live chat and back-office tasks move through one clear FLINE service layer, so every customer gets a calm answer instead of a broken handoff.

Phone Email Live Chat Back-Office

Our Goal

What is the background of FLINE?

Years of experience in customer relationship management and leadership inspired FLINE's founders to build their own company in 2021. For customer-facing projects, a reliable partner is essential. FLINE and its partners bring the expertise to move your project forward with focus, quality and care.

150+Employees in Prishtina
80+Employees in Lipjan
50+Remote Employees
20+Years of Experience

WHY SHOULD I OUTSOURCE CAPACITIES TO KOSOVO?

Kosovo has a young and highly motivated population, with two thirds under 30 years old. Thanks to long-standing support from the Federal Republic of Germany, many young talents have excellent German language skills and a strong education level. Companies that work with us also benefit from competitive labor costs.

Our Process

How a joint project with FLINE works

What product or service do you offer?

Which KPIs are important to you? Who is your classic target customer and which customer groups do you want to reach?

Joint on-boarding

Joint on-boarding and getting to know each other on site is a prerequisite for us to ensure a smooth start.

Weekly updates

With weekly updates together with those responsible in your company, we ensure high quality over the long term.

Accredited assurance

Quality and Security Standards

ISO 9001 certification badge ISO 9001
ISO 27001 certification badge ISO 27001
ISO 27701 certification badge ISO 27701
EcoVadis Sustainability Rating Jun 2024 badge EcoVadis
Contact us today